Shipping & Delivery
SHIPPING POLICY
Information on delivery times, shipment tracking and international shipping
1. ORDER CONFIRMATION
Once your order is complete and your payment is approved, you will receive a confirmation email that includes:
• Your order number and order summary (product name, quantity, unit price and total amount).
• The estimated preparation time.
• Your delivery address and billing details.
When your order is handed to the carrier, a separate email will share the carrier details and your tracking number.
2. PREPARATION TIME
Buécores pieces are handmade jewelry and accessories, each one crafted individually with an artisan's care. Standard orders take 4 to 10 business days to be prepared and handed to the carrier.
Personalised orders (engraving, custom sizing, name pieces and similar) may take longer to prepare; the timing will be stated in your order confirmation.
Business days do not include weekends (Saturday and Sunday) or public holidays.
3. DELIVERY WITHIN TURKEY
Delivery within Turkey takes an average of 1 to 3 business days from the date the order is handed to the carrier. This may vary depending on the carrier's capacity and the delivery region.
During public holidays, the November sale season, New Year and other busy periods, both preparation and delivery may take longer.
4. INTERNATIONAL SHIPPING
Buécores ships to selected countries worldwide.
• Delivery Time: 5 to 15 business days from the date the order is handed to the carrier, depending on the destination. Customs clearance may add extra time.
• Shipping Fee: Calculated by destination, parcel weight and size, and shown at checkout.
• Customs and Taxes: Any customs duties, import fees and VAT in the destination country are the sole responsibility of the Buyer.
• Liability: Buécores cannot be held responsible for delays, additional costs or returned parcels caused by customs procedures.
For more information on international shipping, please contact us at [email protected].
5. MAXIMUM DELIVERY PERIOD
Under Article 16 of the Turkish Distance Contracts Regulation, the Seller must fulfil the order within 30 (thirty) days of receiving it. This period may be extended by up to 10 days, provided the Buyer is informed in advance.
6. SHIPMENT TRACKING
Once your order is handed to the carrier, we will email you the carrier details and your tracking number. You can follow your parcel in real time on the carrier's website or mobile app.
If you have any trouble tracking your order, contact us at [email protected] or +90 531 285 30 11.
7. DELIVERY ADDRESS AND CHANGES
Orders are delivered to the address given at checkout. To change the address after ordering, please email [email protected] before the order is handed to the carrier.
The address cannot be changed once the order has been shipped. Buécores cannot be held responsible for delays, return shipping fees or additional costs caused by an incorrect, incomplete or unreachable address.
8. CHECKING YOUR DELIVERY
When your parcel arrives, we kindly ask you to:
1. Check the outside of the parcel for any dents, tears, water damage or signs of opening.
2. If you notice any damage, ask the courier to record it in a damage report on the spot.
3. Accept the parcel with the report and email us photos at [email protected] on the same day.
4. If you find a missing item or a manufacturing defect after opening the parcel, let us know within 3 days.
For parcels accepted without a damage report, the Buyer must prove any shipping damage reported later, and liability is subject to the carrier's policies.
9. FAILED DELIVERY
If the carrier cannot reach the recipient at the given address:
• The carrier's standard notification and redelivery procedure applies (usually 2 or 3 attempts).
• Parcels that cannot be delivered after several attempts are returned to Buécores.
• If you request the parcel to be sent again, the additional shipping fee is paid by the Buyer.
• If no redelivery is requested within 30 days, the product price is refunded, minus the original shipping fee.
10. SHIPPING FEES
Shipping fees depend on the order total, the delivery address and the parcel size and weight. The applicable fee is clearly shown in your cart summary at checkout.
During promotional periods, free shipping may be offered on orders above a certain amount.
11. SHIPPING INSURANCE
Shipments within Turkey are insured by Buécores, and any damage or loss in transit is handled under this insurance. For international shipments, insurance coverage is stated separately at checkout.
12. OUT OF STOCK ITEMS
In the exceptional case that an ordered item is out of stock, Buécores will inform the Buyer right away. The Buyer may choose to accept an equivalent item or to cancel the order and receive a full refund.
13. CONTACT
Business
Buécores
Address
Halaskargazi Mah. Halaskargazi Cad. No: 38-66E İç Kapı No: 215, Şişli / İstanbul, Turkey
Phone
+90 531 285 30 11
Website
www.buecores.com
Last updated: April 2026 | Version 1.0