Returns & Exchanges
RETURNS POLICY
Order cancellation, right of withdrawal, returns and exchanges
1. ORDER CANCELLATION
1.1 Cancellation Before Shipping
If your order has not yet entered preparation, you can request a cancellation by emailing [email protected] with your order number. We will confirm the cancellation status by email within 1 business day.
1.2 Orders in Preparation
For orders in preparation that have not yet shipped, cancellation is assessed depending on whether handmade production has started. Personalised orders cannot be cancelled once production has begun.
1.3 After Shipping
Orders that have already shipped cannot be cancelled. Once you receive your order, the returns procedure below applies.
1.4 Refunds for Cancelled Orders
For approved cancellations, the payment is refunded to your card within 5 to 7 business days of approval. Timing may vary depending on your bank.
2. RIGHT OF WITHDRAWAL
Under Article 48 of Turkish Consumer Protection Law No. 6502 and Article 9 of the Distance Contracts Regulation, you may withdraw from your purchase without giving any reason within 14 (fourteen) days of the item being delivered to you or to a person or address you have designated.
If items from a single order are delivered separately, the withdrawal period begins on the date the last item is received.
3. RETURN CONDITIONS
For a return to be accepted, all of the following conditions must be met:
1. The item must be unused, unworn and in its original condition.
2. The original box, packaging, protective pouch and any accompanying items such as certificates, warranty cards or care guides must be returned complete.
3. The return request must be sent in writing to [email protected] with your order number and the reason for the return.
4. Items sent back without return approval may not be accepted.
5. Returns must be carefully packed to protect the item. The Buyer is responsible for any damage caused by inadequate packaging.
4. RETURNS PROCEDURE
Step 1: Request. Email [email protected] within 14 (fourteen) days of delivery with your order number and the reason for the return.
Step 2: Review. We review your request within 2 (two) business days. After the initial review, we will email you the return instructions and shipping details.
Step 3: Send the Item. Within 10 (ten) days of our email, send the item unused, undamaged, in its original packaging and with all accompanying items to the address provided. Return shipping is paid by the Buyer.
Step 4: Quality Check and Final Approval. When the item reaches us, it is checked for hygiene, condition and technical quality. Items that meet the return conditions receive final approval and you will be notified. Items that do not meet the conditions will be sent back to you cash on delivery.
Step 5: Refund. For approved returns, the amount is refunded to your original payment method (credit or debit card) within 5 to 7 business days of approval. The time it takes to appear on your statement depends on your bank.
5. NON RETURNABLE ITEMS
• Personalised pieces made to the Buyer's request or specifications (engraving, custom sizing, name pieces and similar).
• Items that have been worn, damaged, washed, or exposed to perfume or chemicals.
• Items with missing or damaged original packaging, box, certificate or accompanying items.
• Items for which the 14 day withdrawal period from delivery has expired.
• Items whose protective packaging, tape or seal has been opened after delivery and which cannot be returned for hygiene reasons.
6. DAMAGED OR DEFECTIVE ITEMS
If your item is damaged in transit or has a manufacturing defect:
• Check the parcel on delivery; if it is damaged, ask the courier to record it in a damage report on the spot.
• Within 3 days of delivery, email [email protected] with your order number, a description of the damage and photos.
• Return shipping for damaged or defective items is covered by Buécores.
• At your choice, the item will be replaced free of charge or refunded.
7. YOUR RIGHTS FOR FAULTY ITEMS
Under Article 11 of Law No. 6502, if a faulty item is delivered, the Buyer may choose one of the following:
• Withdraw from the contract (return the item for a full refund).
• Request a price reduction in proportion to the fault.
• Request a free repair, unless this would involve excessive cost.
• Request a replacement with a fault free equivalent, where possible.
8. EXCHANGES
As every Buécores piece is handmade and individually produced, we do not offer direct exchanges. Once the return of your current item is complete, you are welcome to place a new order.
9. PROMOTIONAL AND DISCOUNTED ITEMS
For items bought during a promotion, the amount actually paid is refunded. Any additional benefits from the promotion (gift items, free shipping and similar) are cancelled.
10. CONTACT
Business
Elif Kar / Buécores
Address
Halaskargazi Mah. Halaskargazi Cad. No: 38-66E İç Kapı No: 215, Şişli / İstanbul, Turkey
Phone
+90 531 285 30 11
Website
www.buecores.com
Last updated: April 2026 | Version 1.0